Legal
Privacy Policy
Your Privacy
The Bastille Day French Festival of Melbourne is an annual event organised by Bastille Day French Festival Inc., a not-for-profit association. Bastille Day French Festival Inc. is committed to protecting an individual’s right to privacy. We are bound by the Privacy and Data Protection Act (2014 (VIC) which sets out principles regarding the protection of your personal information. This Privacy Policy explains how we use and disclose personal information which we hold about you and the privacy rights you have in relation to that information.
What personal data do we collect and why do we collect it?
We may collect the following types of personal information:
- Name
- Email address
- Telephone contact number
- Ticket details (entry type, V.I.P lounge, masterclasses….)
- Company name / occupation / job title
- Age or birth date
- The products and services you have purchased or which you have enquired about
- Credit card details
- ABN [for registered Festival stallholders]
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we may collect aggregated information about how users use our website or anonymous answers to surveys.
How do we collect your personal information?
We collect your personal information directly from you in ways including:
- when you request information from us
- when you book tickets to Bastille Day French Festival events
- when you register as an artist with Bastille Day French Festival
- when you apply for a job with us
- when you apply to work as a volunteer with Bastille Day French Festival
- when you make a donation to us
- when you subscribe to our mailing lists or E-news
- when you access, use or log in to our website
- when you enter a competition
- when you attend digital events hosted on the Bastille Day French Festival
- during conversations between you and our representatives
We may also collect personal information from third parties including ticketing companies if the Bastille Day French Festival event is co-hosted by a third party.
What happens if we cannot collect your personal information?
If you do not provide us with the personal information described above, some or all of the following may happen:
- we may not be able to provide the requested products or services to you, either to the same standard or at all (this could include information regarding performance changes or cancellations)
- we may not be able to provide you with information about jobs or volunteering with us
- we may not be able to provide you with information about products and services that you may want, including information about events, discounts, sales, artist opportunities or special promotions
- we may be unable to tailor the content of our website to your preferences and your experience of our websites may not be as enjoyable or useful
How can you access and correct your personal information?
- You may request access to any personal information we hold about you at any time by contacting us (details below). Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (eg. by emailing it to you).
- If you believe that the personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it.
- There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
For what purposes do we collect, hold, use and disclose your personal information?
We collect personal information about you so that we can perform our business activities and functions and to provide the best possible quality of customer service.
We collect, hold, use and disclose your personal information for the following purposes:
- to notify you in the case of changes in date or time of a performance
- to provide products and services to you and to send communications requested by you
- to answer enquiries, and provide information or advice about existing and new products, services or events
- to provide you with access to protected areas of our website
- to assess the performance of the website and to improve the operation of the website
- for the administrative, marketing (including direct marketing), planning, product or service development, quality control and research purposes of Bastille Day French Festival, its contractors, or service providers
- to update our records and keep your contact details up to date
- to process and respond to any complaint made by you
- to respond to you regarding employment enquiries or enquiries regarding volunteering with Bastille Day French Festival
- to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in cooperation with any governmental authority
Your personal information will not be shared or disclosed other than as described in this Privacy Policy.
Any personal data we collect is done so with discretion and we take necessary steps to protect all personal information we hold. No information is passed to third parties of any kind. Careful disclosure of information only occurs within the association when absolutely necessary. There is no external disclosure of any kind.
Contact Forms- Cookies
We may send a “cookie”, a small summary file (containing a unique ID number) to your computer. This enables us to recognise your computer and greet you each time you visit our website without bothering you with a request to register and also enables us to keep track of products you view so that, if you consent, we can send you news about these products. We also use cookies to measure traffic patterns, to determine which areas of our site have been visited and to measure transaction patterns in the aggregate. We use this to research our users’ habits so that we can improve our online services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them. We may log IP addresses (i.e. the electronic addresses of computers connected to the Internet) to analyse trends, administer the Website, track users movements, and gather broad demographic information.
Content from other websites
Articles on the website may, and often will, include embedded content such as videos, images, articles, and others. Embedded content from other websites manifests in the same manner as it would when visiting the other website in question. These websites may also collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content – this includes tracing your interaction with the embedded content if you have an account and are logged in to that website.
We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
Change of Modifications to this Privacy Policy
This privacy policy is current; however, it is subject to change if and when necessary. We reserve the right to modify this privacy policy
at any time and to notify all parties concerned by uploading an updated version on our website, and additionally sending out notification emails where required.
Contacting us
Our website address is: https://bastilledaymelbourne.com
If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the Contact link on our website via the details set out below.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in an appropriate manner with which you are satisfied.
Please contact our Privacy Officer at:
Bastille Day French Festival Inc.,
342 A St Kilda Road
Melbourne, VIC 3004
Email: comms@bastilledaymelbourne.com
Terms of sale
The Bastille Day French Festival is a community event organised each year around the French National day. It is mainly a free event but does provide some satellite fee-paying, ticketed events, such as conferences, masterclasses, walking tours or special events.
The program is published on the Festival’s website and tickets can be ordered through the website or, at the door if feasible. Every effort is made to ensure program details are correct, however details and prices are subject to change where necessary and without notice.
Please read these Terms of Sale prior to purchasing a ticket for any ticketed event presented by Bastille Day French Festival Inc. By purchasing a ticket to a Bastille Day French Festival event, you are agreeing to these Terms of Sale.
Conditions of purchase
- The ticket cannot be returned or refunded after purchase except as provided for in the LPA Code of Practice for Event Ticketing.
- The right is reserved to add, withdraw or substitute moderators, artists, performers or events, vary ticket prices, and/or vary advertised programmes, seating arrangements and audience capacity.
- The right of admission is reserved by the venue hired by the Bastille Day French Festival and/or its agent. Late arrival may result in non-admission.
- It may be a condition of entry to individual events that a search of person and/or their possessions will be required at the time of the entry to the venue.
- Some programs may disallow the use of cameras, video cameras and other recording devices and this shall be stated prior or during the event.
- By purchasing a ticket, attending an event, or otherwise dealing with Bastille Day French Festival, you agree to be bound by the Bastille Day French Festival privacy policy. A copy of the privacy policy can be viewed on our website.
- These Terms of Sale are governed by the laws of Victoria, Australia.
Conditions of Entry to the Bastille Day French Festival
Whether you attend the free component or the ticketed components of the Bastille Day French Festival, all current Government directives and COVID safe requirements MUST be met. Please click here for more information.
Upon entry to any of the Bastille Day French Festival venues, festival goers agree to be captured by photography or video for promotional use of Bastille Day French Festival. It is also a condition of entry to a ticketed performance/conference that no recording or photographic devices are used, including mobile phones, which must be switched off prior to the beginning of the performance/conference.
Tickets Refund Policy
Tickets for our ticketed events are sold online prior to the event,or if feasible, at the door for the duration of the event (pre COVID). No refunds are available unless a performance is cancelled, re-scheduled or significantly re-located (and you cannot or do not wish to attend the re-scheduled or re-located event), and a refund is requested. Conditions apply.
1. COVID-19 last minute cancelation of events
If the event for which you have purchased a ticket is cancelled due to government restrictions, the Bastille Day French Festival will endeavour to move it to another date, either in the same financial year, or in the following year. You will be entitled to a voucher for the same event, or equivalent event. This is in accordance with the Australian Consumer Law.
2. You are experiencing COVID-19 Symptoms.
You cannot attend a ticketed event if you are experiencing possible symptoms of COVID-19. In such instance, please contact us to organise an exchange to a similar event in the following Festival. For more information, see https://www.dhhs.vic.gov.au/coronavirus.
In both instances, refunds will be available upon request for those who demonstrate that they cannot attend the secondary dates. Refunds for tickets purchased by credit card will be refunded to that credit card. Tickets purchased by cash, cheque or EFTPOS will be refunded by direct EFT deposit. Auxiliary expenses incurred by you in connection with your attendance or non-attendance at an event, including a cancelled, rescheduled or significantly relocated event, will not be refunded.
Tickets Exchange Policy
Exchanges are only permitted to another performance of the same event, subject to availability. Any exchanges must be made at the original point of sale and will be subject to exchange fees, unless the exchange is as a result of complying with COVID safe practises or government health directives. Where an exchange is made to a less expensive ticket type or performance date, the price difference will not be refunded. Where an exchange is made to a ticket type or performance date of equal or greater value any additional cost plus the exchange fee must be paid at the time of the exchange. No exchanges are available within 24 hours of the performance time, unless the exchange is as a result of complying with COVID safe practises or government health directives.
What Happens If You Are Not Satisfied?
We always strive to deliver to expectations and provide a positive experience for our visitors. Our main objective is satisfied visitors/customers – especially when they express an interest in returning. Feedback is always welcome and very much appreciated, as it helps us identify shortcomings to help us improve and evolve. If you are not happy with your purchase for whatever reason, please let us know either via the contact form on our site or emailing us. We will be happy to discuss.
Contacting us
Our website address is: https://bastilledaymelbourne.com
If you have any questions about this privacy policy, any concerns or a complaint regarding the treatment of your privacy or a possible breach of your privacy, please use the Contact link on our website via the details set out below.
We will treat your requests or complaints confidentially. Our representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in an appropriate manner with which you are satisfied.
Please contact our Privacy Officer at:
Bastille Day French Festival Inc.,
342 A St Kilda Road
Melbourne, VIC 3004
Email: comms@bastilledaymelbourne.com
Last updated 19/12/2024
The Bastille Day French Festival is grateful for its sponsors, whose support is essential to the success of the event. These sponsors are outstanding businesses from Australia, France, and around the world.
our sponsors
Bastille Day French Festival Melbourne respectfully acknowledges the Traditional Owners of the land, the Boon Wurrung and Woiwurrung (Wurundjeri) peoples of the Kulin Nation and pay respect to their Elders past and present.
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